The Model Explained

Process Improvement

Professional Skills

The role of the business analyst is very broad and requires an extensive skill set – both professional and personal. The professional business analyst strives to build a toolkit that provides a basis for handling the range of issues that can arise in business analysis projects.

Where the work is concerned with the documentation, improvement or redesign of business processes, the business analyst will need to have strong business knowledge and will need to be able to work effectively with stakeholders. Further to this, the business analyst needs to be able to use modelling techniques that will provide clear representations of the business systems and processes. These representations will form the basis of any discussions with both business managers and staff in order to consider the options for business improvement.

This programme will provide you with a wide range of skills that will enable you to provide an effective, professional service to your customers.

Personal Skills

As a Business Analyst you’ll know as well as anyone just how important dependable business analysis can be to a company’s growth.

As well as the latest business analysis techniques, you’ll require strong facilitation, analytical and problem solving skills. Being able to build and maintain relationships with key sponsors, plus excellent communication, interpersonal and presentation skills are key.

Organisations need analysts who are going to immerse themselves in their culture. Analysts with the ability to work under pressure, to tight deadlines and provide insight and guidance to a team are not only the most effective, but the most valued.

Business Skills

By this stage in their career, a business analyst will probably have a good general understanding of the business domain in which they operate, be that in the private, public or not-for-profit sector. They will have carried out, or been involved in, a number of assignments that will have enabled them to gain insights into the important issues – technical, financial and political – within their sector and their organisation and will be comfortable talking and working with business users.

To help them progress, business analysts now need to look for more demanding assignments that will allow them to explore their sector in more depth and their organisation should assist them by providing these opportunities for learning and growth. In addition, at this point business analysts will benefit from exposure to a broader range of business concepts and issues, not all of which will necessarily be found within their own organisation or sector. This is where the recommended training course, Organisational Context, comes in as it offers a broad survey of the underpinnings of a wide variety of business organisations.