Conflict Management1 day

Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include destroyed creativity and productivity, lost commitment, excessive turnover and wasted financial resources.  

By taking a number of conflict management tools, techniques and theories that have been proven in the toughest applications - such as the Thomas-Kilmann conflict Mode Instrument and Transactional Analysis - and putting them into practical situations, this course aims to turn conflict into a productive force. Essentially, participants will be able to identify possible conflicts before they arise and defuse them.

This course will help learners to:

• Identify exactly what conflict is, why it arises and how it can be utilised for maximum benefit;
• Recognise the various stages of conflict and preventing them from escalating;
• Deal with conflict with a greater awareness of the conflict management style of themselves and others;
• Utilise a variety of methods for managing conflict successfully ;
• Invest less time and energy in conflict and creating more productive relationships with others.