Assertive Communication Skills2 days

Effective communications deliver real rewards for everyone and there is a difference between those who communicate assertively and successfully and those who do not. That difference can stand between success and failure, in business or at a personal level.

This course redirects behaviours, by exploring and experiencing different methodologies in the communications toolkit. This can lead to significant changes in the way people interact. Assertiveness skills can help participants to develop stronger and more effective relationships, even learning to overcome difficult situations.

This course is designed for anyone looking to improve their communication and assertiveness skills, to build more productive and successful relationships.

This course helps learners to:

• Maintain a clear, concise and engaging style of communication
• Utilise assertiveness techniques with understanding and increased confidence
• Face previously difficult individuals and situations with a structured and confident approach to achieve a win/win outcome
• Recognise the need for flexibility in behaviour and communication
• Manage their own responses effectively in a controlled and resourceful manner
• Apply their learning directly in the workplace