Learner Support Service

Right person, right course, right time, right location and right expectations

When you buy a Learner Support Service from us, you can be confident it will feel like an extension of your own operations. We offer a completely flexible ‘pay as you go’ learner support service, delivered at your site or ours, using your technology platform or ours, or a blend of both. We assign a dedicated team to your service ensuring that our organisations engage in the optimum way, to deliver a swift and intelligent response to enquiries from your learners and an error-free course booking service (which also covers cancellations and transfers).

With a range of pricing options and no lengthy outsourcing contract to negotiate, contact us now to discuss how our Learner Support Service might benefit your organisation.

Some of the features of a typical Learner Support Service from Matchett are described below:

• Enquiries and Booking Helpdesk
• Pre-Course Qualification
• Course Waitlist Management
• Bespoke Joining Instructions
• Booking Reminders
• Course Attendance Records
• Event Evaluation Feedback
• Aggregated Invoicing
• Promotion of your Internal Learning Resources and 'Next Steps'
  
  
  
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