Attend our free 'Getting the Best from Your Suppliers' showcase session

In the current climate our range of short session titles is becoming increasingly popular. At Matchett we don’t just ‘talk the talk’ we ‘walk the walk’ and we want to give you the opportunity to see our training in action.

For any manager or L&D specialist who holds their own skills development budget, we’re running the above ‘Getting the Best from Your Suppliers’ session on Friday 29th January 2010 in the Holborn Bars De Vere Conference Centre, London. EC1N 2NQ.

The session will be run by Richard Moxham. It starts at 10.00am and finishes at 1.00pm and includes a networking lunch. There is no charge and no obligation to buy from us. Plus you get the opportunity to gain some free development and network with other professionals.

This event has been completed. If you are interested by the topic/outline please contact us.

Details of the session outline are as follows:

Session Details

Overview

Why do many organisations make sure they have in-depth procurement processes in place, employ well trained procurement professionals – and then assume that when it comes to managing the engaged supplier... that it will just happen?

With the rising trend to outsource non core services to external organisations, the importance of Getting the Best from Your Suppliers becomes vital. Mistakenly many of the services are seen as non core, but they are often ‘mission critical’ for the organisation.

Research indicates that in many cases, when an organisation outsources, the experience is not good – the expectation was different to the reality. It is a fact that this is not always caused by the supplier – but by poor supplier management.

Format

In this highly informative and interactive session we will explore:

• The supplier lifecycle - describing the end to end process from identifying the need for a supplier to provide a service, to engagement, and finally through to exit. You will be able to discover where the skill and knowledge gaps are in your organisation.
• The Supplier Segmentation model - Not all suppliers are the same! As a customer you need to identify where you invest your time, where you can derive most value and how to develop your strategy
• The ultimate challenge: preventing supplier complacency – how to ensure that suppliers maintain a high energy and a positive attitude throughout the contract life – how to avoid the complacency zone

Benefits

• Increased awareness of the supplier lifecycle and individual roles within this
• Improved effectiveness in managing supplier performance and relationships
• More confidence in tackling issues with suppliers

Designed for:

Anyone wishing to learn more about the process and relationship skills required to manage suppliers more effectively.

Richard Moxham

An experienced business person with middle and senior management experience at predominantly US owned multinationals, prior to moving to a training / consultancy career fifteen years ago. He has worked for Dunn and Bradstreet (A.C. Nielsen division), Proctor and Gamble, Xerox Corporation, Commerce Clearing House Inc., and Lex Electronics, part of Lex PLC. Whilst the majority of his time was in senior sales and marketing roles, the second half of his tenure with Lex was as Operations Director, which included responsibility for key IT and telecom supplier relationships. His ambition to move into a training/ consultancy career was instigated when he took an assignment while working with Xerox to the European and then US training centre in Leesburg, Washington.

Moved from employment in the corporate world, to one in training and consultancy in 1989, when he joined Marcus Bohn Associates in a combined business development and delivery role. Two years later he went into partnership with hr Team GmBh, a leading consultancy in Germany, and was instrumental in setting up the UK operation. As a partner in the business he had a lead role in developing client relationships, developing and delivery of training solutions with companies including Lotus Development, Nynex, IBM, Parker Hannifin, BASF, BMW, General Motors, Computacenter, Sun Microsystems, Oracle and Samsung

Five years ago, following a major engagement with an International bank, he decided to develop a niche and focus on managing supplier performance and relationships. He has worked with a number of companies on such projects including Yell, National Australia Bank, HBOS, Unilever, Post Office, American Express, Cable and Wireless and Nestle. In 2006, Richard joined Matchett on an associate basis to complement their resources in the area of supplier and outsource management

Specialist Areas

Specialist areas in addition to supplier management are account management –an interesting combination with the supplier side in providing different insights - and remote management, which again has relevance in supplier management.