Typical Programme Content

As our programmes are custom designed, we can focus on specific training and development needs. Below represents an example only of the typical content covered;

• Supplier lifecycle concept
• Defining supplier selection criteria
• How to work with procurement
• Legal and risk groups
• Meeting and evaluating potential suppliers
• Managing the RFI (Request for Information) and ITT (Invitation to Tender) processes
• Working with the supplier on the SLA (Service Level Agreement) and KPI's (Key Performance Indicators)
• Leading and managing in the context of an external / outsource supplier
• Understanding supplier drivers
• How to develop the supplier relationship
• Organising and managing supplier reviews
• Defining the breadth and depth of the relationship to gain most value
• Developing supplier performance
• Managing supplier performance issues
• Negotiation throughout the contract management phase
• Conflict resolution
• Managing supplier exit / renewal