Change Management

Who and Why?

Change happens – from small shifts to large cultural upheavals.  And few like it.  This course acknowledges what we all know – that change is inevitable and that the pace of change is quickening.  It is aimed at those who find their own role impacted while needing to work effectively with team members and colleagues who are themselves affected by change.  It is a practical course aimed at ensuring the delegate is personally prepared both as an employee and as a manager to deal with change and deal with its implementation and consequences.

Course Overview

The course introduces a range of change management principles and techniques, including planning and implementation.  It considers what gives rise to change, and what types of change there can be.  A framework is established to consider phases within change circumstances.  The role and responsibilities of a manager during change is analysed and a five step plan to manage change examined within the context of the change curve.

The course considers why there is resistance to change and how to implement it based on the need to assist people with coping mechanisms.  At the centre of the course is the need for a delegate to be prepared to make decisions in a time of change.

Key Learnings

By the end of the course delegates will be able to:
•    Appreciate the planning, delivery and management issues of change
•    Identify and react to stakeholders
•    Operate a Commitment Escalator
•    Understand basic theories of expectation and motivation
•    Deal with demotivation during change
•    Utilise six “thinking hats” for decision analysis
•    Apply creativity and problem solving linear techniques
•    Use tool, techniques and models to understand, introduce and monitor change interventions
•    Develop empathy with staff going through change
•    Understand how different personalities react to change