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This course is designed for anyone who attends meetings and wants to get the most from them. It confronts the ‘meeting for meetings sake’ mentality, ensuring any future meetings are contributing to the success of the business.
Many say that meetings are one of the major time wasters in business. Outcomes are sometimes not qualified and the costs are significant. This happens when there are no defined objectives, preparation is inadequate, behaviour in the meeting is unproductive (or worse) and agreed actions insufficiently defined.
This course will change that. Delegates will discover how meetings can be turned into a sensible investment of time and money. They will be provided with step-by-step guidance on how to work achieve effective results. The course deals with planning and conducting meetings, whether as chair or participant. Delegates will improve their ability to make a significant contribution to the effectiveness of any meeting they manage or attend.
Well-run meetings have clear agendas, are kept to time and chaired with discipline and fairness. In this way they ensure progress and improved business results. Delegates will have high expectations of themselves and their colleagues after attending this course.
Both days will be interactive with a number of activities to enable learners to practise new skills and develop their knowledge. Topics covered include preparation, structuring the meeting and agreeing ground rules and process. Delegates will consider how to assess whether a meeting is necessary and who needs to attend it. Communication before, during and after a meeting is critical to its success. It is vital to address non-productive practices and instil productive behaviour. Areas covered include techniques to minimise disruption, establish how decisions are made and recorded, encourage equality of participation and allow for “remote” contributions. Above all delegates will be better equipped to influence the tone and outcomes of any meeting.
By the end of the course delegates will be able to:
• Clearly think through and prepare for meetings
• Run effective meetings which achieve their objectives
• Follow the four stages of objection-handling
• Deal with any conflict that arises
• Ensure agreements made are specific and workable
• Gain the commitment of others to take action
• Practise and encourage respectful active listening
• Act as an effective chairperson and participant
• Ensure the appropriate use of technology
• Apply models of assertiveness and transactional analysis theory
• Create an environment in which decision-making and creativity can thrive