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The course is designed for those that seek to improve their performance through relationships. Research shows that for jobs of all kinds, emotional intelligence is twice as important as IQ plus technical skills. EI underpins successful people management and is more than 85% of what sets star performers apart from the average. This course will develop the capability of delegates to understand and work with Emotional Intelligence.
Following the publication of Daniel Goleman’s book “Emotional Intelligence” in 1995 EI was quickly understood to have significant impact on effective leadership and management. It is defined as the ability to sense, understand, and effectively apply the power of emotions as a source of human energy, information, connection and influence. The course will explore these ideas and enable delegates to apply techniques to their work so that they work with enhanced EI.
The course defines emotional intelligence and how it is applied in practical terms. It considers the “why, when and how” of EI to establish the need to include emotional intelligence in the professional and personal practice of delegates. Delegates will consider questions such as: Where are you most avoiding issues concerning others? What impact and associated cost does this have on your performance, others’ performance and business success? What stops you telling the truth to yourself and others? What beliefs do you hold about yourself that may limit your capability and performance? These questions lead to an understanding of personal style and enhanced self-awareness.
From this point it is possible to develop their emotion management and relationship management. Delegates will then improve their communication skills, in order to gain ‘buy-in’ for their ideas and create impact in their work.
By the end of the course delegates will be able to:
• Understand the brain (cortex, limbic and stem) and the interplay with emotions
• Recognise and avoid emotional hijack
• Interpret the Goleman 5 Core EI elements model
• Retain composure through self-regulation and the ability to think clearly under pressure
• Act with empathy to improve all working relationships
• Promote self-confidence, achievement-orientation and initiative
• Positively challenge assumptions and behaviours
• Allow yourself and others to ‘move on’ consciously and graciously within a situation or experience
• Deal with negative emotions and conflict
• Use the five domains and remain present in the NOW