Sign up and take advantage of our business training bulletin. Receive top tips and our insight into the world of learning organisations. Also, contribute to article discussions and let your voice be heard. Already registered? Login here.
A password will be e-mailed to you. Thank you for your interest.
This course develops the people skills needed to manage conflict effectively. In particular it introduces techniques to make these skills an integral part of everyday business life and uses real situations to enable delegates to build confidence. Conflict can have a positive effect, but left unchecked it can result in reduced creativity and productivity, lost commitment, and wasted financial resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force.
Delegates explore the stages in the evolution of conflict, why it arises and what can be done to avoid escalation. They learn how to handle difficult situations which includes recognising and managing emotions in themselves and others and how to adopt an assertive response. They examine the thought processes that lead to conflict situations in the workplace. Time is spent reflecting on any current conflicts they face, reviewing their previous approaches and looking at how they can modify their thinking, and consequently their actions, in order to influence the overall outcome. Delegates will also look at how to approach one to one conversations that they find challenging or difficult, including when it is necessary to deliver feedback which may be hard to hear. The emphasis will be on trying out practical new approaches and techniques that they can apply to resolve current and future conflict.
By the end of the course delegates will be able to:
• Identify exactly what conflict is, why it arises and how it can be utilised for maximum benefit
• Recognise the various stages of conflict and preventing them from escalating
• Defuse potential clashes before they arise
• Deal with conflict with a greater awareness of the conflict management style of themselves and others
• Use the Thomas Kilmann Conflict Model to assess the different approaches
• Utilise a variety of methods for managing difficult situations successfully
• Tackle a variety of “difficult” conversations with increased skill and confidence
• Engage with conflict in a way that creates stronger, more productive relationships
• Give clear, constructive feedback with confidence