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This course is for any manager who is leading a team that is affected by structural change in their organisation. Change is a necessary and inescapable part of working life. However the problems faced by organisations and individuals undergoing change are usually multi-faceted and can include erosion of confidence and self-worth, emotional stress and demotivation associated with a loss of control, and fatigue associated with prolonged or continued change in a working environment. It is a challenge for any manager to find their own way of personally coping with change while at the same time helping others who are being affected and may be experiencing difficulty.
Following the research into loss and change, the course gives managers essential information on different types of change, the transition curve, the four common responses to change and the strategic development curve. Delegates will understand how any specific change fits into the overall long term picture and how to communicate this to others in a way that helps them appreciate the purpose of it and the underlying plan. There is an emphasis on effective and emotionally intelligent communication which takes into account the difficulty some people experience in letting go of the old and embracing the new.
By the end of the course delegates will be able to:
• Recognise organisational capacity to impose and manage change
• Embrace their role as a change agent
• Identify the impact that change can have on themselves and others
• Understand the emotional implications
• Develop their personal resilience in the face of change
• Manage emotional impact and deal effectively with reaction and resistance
• Understand cycles of change, and how individuals can be affected within these cycles
• Communicate the benefits of change in an honest and encouraging way