Tough Conversations

We all have to say things we don’t feel comfortable about. In an ideal world, difficult behaviors have no place at work. However, in reality, dealing with difficult people is something many managers face as part of their everyday work life. The stress of handling difficult people and difficult situations can create a lack of productivity, poor attitude, and reluctance to come to work.

This practical session enables managers to practice this art in a safe environment supported by robust feedback models. Managers return able to sit down and deal with the “elephant in the room”, with confidence and power.

This session will help managers to:

• Using a feedback model which brings about sustained change in others
• Adapting their style for the situation and individual
• Leading in a consistent and authentic way