Managing People’s Performance
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This course explores the people skills needed to manage performance effectively and how to make that role an integral part of everyday business life. It is practical and interactive, using real business scenarios to enable participants to build confidence. Furthermore, issues addressed include the link between individual learning and performance management and pragmatic solutions reinforced with appropriate frameworks, tools and techniques.
Participants – who are encouraged to bring along details of their own performance management systems – will discover how developing staff can significantly increase overall business performance.
This course will help learners to:
- Apply the skills and qualities of effective people management
- Agree SMART development objectives that motivate the individual and drive the business forward
- Adapt their management style to suit the needs of the individual
- Conduct constructive formal and informal reviews within the annual performance cycle
Course outline summary:
- Effective performance management
- Understanding best practice.
- The management environment you operate
- The employment cycle
- How individuals and organisations grow
- Maintaining control and empowering staff.
- Influences organisational culture has on performance management
- Individual motivation
- Versatility in managing people
- How and when to intervene to get the best out of people
- Performance management skills
- Questioning and listening skills
- Objective setting
- Performance standards
- What to do when things don’t go to plan
- Formal and informal reviews
- Handling difficult situations – conflict, managing emotions and assertive responses.
- Action planning
Want this course tailored to meet your exact needs?
Contact us for a bespoke detailed course outline, or to arrange a no obligation meeting.

DRIL Programmes
- DRIL 1 : The Essential Management Toolkit
- DRIL 2 : Mastery of Management
- DRIL 3 : Turning Managers into Leaders
Course Length 
2 days
Explores the people skills needed to manage performance effectively and how to make that role an integral part of everyday business life.
Pre-requisites
Attendance on our first line management course is recommended.
Delegate Profile
Anyone who is - or will be - responsible for managing the performance of others. This course is a module of the institute of leadership and management approved first line management programme.
What next?
For a free consultation on your management training requirements call us on +44 (0)20 7549 8620 or submit your details below and we'll be in touch.