Managing People’s Performance

This course explores the people skills needed to manage performance effectively and how to make that role an integral part of everyday business life. It is practical and interactive, using real business scenarios to enable participants to build confidence. Furthermore, issues addressed include the link between individual learning and performance management and pragmatic solutions reinforced with appropriate frameworks, tools and techniques.

Participants – who are encouraged to bring along details of their own performance management systems – will discover how developing staff can significantly increase overall business performance.

This course will help learners to:

• Apply the skills and qualities of effective people management
• Agree SMART development objectives that motivate the individual and drive the business forward
• Adapt their management style to suit the needs of the individual
• Conduct constructive formal and informal reviews within the annual performance cycle

Course outline summary:

• Effective performance management
• Understanding best practice.
• The management environment you operate
• The employment cycle
• How individuals and organisations grow
• Maintaining control and empowering staff.
• Influences organisational culture has on performance management
• Individual motivation
• Versatility in managing people
• How and when to intervene to get the best out of people
• Performance management skills
• Questioning and listening skills
• Objective setting
• Performance standards
• What to do when things don’t go to plan
• Formal and informal reviews
• Handling difficult situations – conflict, managing emotions and assertive responses.
• Action planning

Want this course tailored to meet your exact needs?

Contact us for a bespoke detailed course outline, or to arrange a no obligation meeting.