Assertive Communication Skills

Effective communications deliver real rewards for everyone and there is a difference between those who communicate assertively and successfully and those who do not. That difference can stand between success and failure, in business or at a personal level.

This course redirects behaviours, by exploring and experiencing different methodologies in the communications toolkit. This can lead to significant changes in the way people interact. Assertiveness skills can help participants to develop stronger and more effective relationships, even learning to overcome difficult situations.

This course is designed for anyone looking to improve their communication and assertiveness skills, to build more productive and successful relationships.

This course helps learners to:

• Maintain a clear, concise and engaging style of communication
• Utilise assertiveness techniques with understanding and increased confidence
• Face previously difficult individuals and situations with a structured and confident approach to achieve a win/win outcome
• Recognise the need for flexibility in behaviour and communication
• Manage their own responses effectively in a controlled and resourceful manner
• Apply their learning directly in the workplace

Throughout this highly interactive course there are opportunities to practice and test the skills you are learning.

• First impressions
• Setting boundaries for others
• A toolkit for communication skills
• Presenting clear messages
• Issues around poor communication
• Gaining increased confidence
• The nature and advantages of assertiveness
• Effective feedback skills
• Abilities to maintain assertive behaviour in the face of difficult situations
• The assertive no
• Group behaviours
• Action planning

Want this course as an inhouse event, tailored to meet your exact needs?

Contact us for a bespoke detailed course outline.