Emotional Intelligence

“Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection and influence.” Robert Cooper and Ayman Sawaf.

Ponder these questions:

• What do you most desire to change about yourself?
• What are you most avoiding, within yourself, about yourself?
• Where in your life, are you most avoiding issues concerning others?
• What impact and associated cost does this have on your performance, others performance and business success?
• What stops you telling the truth to yourself and others?
• What beliefs do you hold about yourself that may limit your capability and performance?

Research shows that for jobs of all kinds, emotional intelligence is twice as important as IQ plus technical skills. Emotional intelligence is more than 85% of what sets star performers apart from the average.

This course will help learners to:

• Explore the theory and concepts underpinning E. I.
• Create a practical foundation for practising Emotional Intelligence
• Encourage personal and professional growth, clarity and empowerment
• Establish and demonstrate authenticity and ownership
• Promote self-confidence, achievement-orientation & initiative
• Positively challenge assumptions and behaviours
• Deliver a set of guiding values with real ownership
• Allow yourself and others to ‘move on’ consciously and graciously within a situation or experience

Throughout this highly interactive course there are opportunities to practice and test the skills you are learning.

• Defining Emotional Intelligence
• How it is applied in practical terms
• Why , when and how it can be used
• Who needs to include E.I. in their professional and personal practice
• Your Personal Style
• Self-awareness
• Emotion management
• Self motivation
• Relationship management
• Emotional coaching
• How to use the five domains
• Communicating with E. I.
• Creating a powerful context
• Interference in communication
• Verbal communication skills
• Getting ‘buy-in’ to your ideas
• Questioning skills – intelligent questions
• Creating impact
• Conscious and gracious feedback that grasps the nettle
• Key Principles
• Emotional Literacy
• Dealing with Emotion & letting go of the past
• Managing negative emotions
• Dealing with conflict
• Remaining present in the NOW
• Action Planning

Want this course as an in-house event, tailored to meet your exact needs?

Contact us for a bespoke detailed course outline, or no obligation meeting.