The Assertive ‘No’
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Many of us will have had work delegated to us at work, in a disrespectful fashion – it rarely feels motivating. So what is it that prevents us from assertively challenging this request? What is our fear of saying “no”?
In this session, we clarify the assertive stance – objective, logical, unemotional – and compare it to our existing behaviours. We define a preferred set of outcomes and behaviours, and set a path towards this. For most people, the greatest fear of saying no is that we upset a good relationship. Delegates will learn how to maintain a clear, assertive stance whilst maintaining that relationship.
This course will help learners to:
- Dedicate themselves to notice saying no moments and applying these skills
- Take responsibility for controlling others’ requests of themselves
- Say what they want, confidently and assertively
- Change their style and get instant results that make their lives better
- Understand the difference between assertive, passive and aggressive
- Recognise personal habits and ‘default’ styles
- Select and adopt the right tone, language and physical stance for saying “No”
- Plan and rehearse saying “No” while maintaining relationships with colleagues and clients
Want this course tailored to meet your exact needs?
Contact us for a bespoke detailed course outline, or to arrange a no obligation meeting.

- Short Impact Sessions
Course Library- Coaching
- Communication Styles
- Conflict
- Contributing Effectively in Meetings
- Coping With Stress
- Creative Business Thinking
- Critical Thinking
- Effective Interviewer
- Essential Risk Management
- Goal Setting
- Handling Change
- Negotiations
- Objective Setting
- Personal Impact
- Presentation Skills
- Project Management
- Running Meetings
- Secrets of Successful Interviewing
- Smart Writing
- The Art of Remote Management
- The Assertive ‘No’
- The Power of Influence
- Time and Priority Management
- Tough Conversations
- Writing Effective Emails
Course Length 
90 Minutes - Short Session
Pre-requisites
None
Delegate Profile
Anyone can attend this course.
What next?
If this course could help you please contact us. Our team can help evaluate your exact requirements! Call us on +44 (0)20 7549 8620 or send us a quick email below.