The Assertive ‘No’

Many of us will have had work delegated to us at work, in a disrespectful fashion – it rarely feels motivating. So what is it that prevents us from assertively challenging this request? What is our fear of saying “no”?

In this session, we clarify the assertive stance – objective, logical, unemotional – and compare it to our existing behaviours. We define a preferred set of outcomes and behaviours, and set a path towards this. For most people, the greatest fear of saying no is that we upset a good relationship. Delegates will learn how to maintain a clear, assertive stance whilst maintaining that relationship.

This course will help learners to:

• Dedicate themselves to notice saying no moments and applying these skills
• Take responsibility for controlling others’ requests of themselves
• Say what they want, confidently and assertively
• Change their style and get instant results that make their lives better
• Understand the difference between assertive, passive and aggressive
• Recognise personal habits and ‘default’ styles
• Select and adopt the right tone, language and physical stance for saying “No”
• Plan and rehearse saying “No” while maintaining relationships with colleagues and clients

Want this course tailored to meet your exact needs?

Contact us for a bespoke detailed course outline, or to arrange a no obligation meeting.