Tough Conversations
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We all have to say things we don’t feel comfortable about. In an ideal world, difficult behaviors have no place at work. However, in reality, dealing with difficult people is something many managers face as part of their everyday work life. The stress of handling difficult people and difficult situations can create a lack of productivity, poor attitude, and reluctance to come to work.
This practical session enables managers to practice this art in a safe environment supported by robust feedback models. Managers return able to sit down and deal with the “elephant in the room”, with confidence and power.
This course will help learners to:
:
- Use a feedback model which brings about sustained change in others
- Adapt their style for the situation and individual
- Lead in a consistent and authentic way
Want this course tailored to meet your exact needs?
Contact us for a bespoke detailed course outline, or to arrange a no obligation meeting.

- Short Impact Sessions
Course Library- Coaching
- Communication Styles
- Conflict
- Contributing Effectively in Meetings
- Coping With Stress
- Creative Business Thinking
- Critical Thinking
- Effective Interviewer
- Essential Risk Management
- Goal Setting
- Handling Change
- Negotiations
- Objective Setting
- Personal Impact
- Presentation Skills
- Project Management
- Running Meetings
- Secrets of Successful Interviewing
- Smart Writing
- The Art of Remote Management
- The Assertive ‘No’
- The Power of Influence
- Time and Priority Management
- Tough Conversations
- Writing Effective Emails
Course Length 
90 Minutes - Short Session
The course featured great interactive tasks and I picked up some fab tips too.
A delegate from the Skills Funding Agency
Pre-requisites
None
Delegate Profile
Anyone can attend this course.
What next?
If this course could help you please contact us. Our team can help evaluate your exact requirements! Call us on +44 (0)20 7549 8620 or send us a quick email below.