Tough Conversations

We all have to say things we don’t feel comfortable about. In an ideal world, difficult behaviors have no place at work. However, in reality, dealing with difficult people is something many managers face as part of their everyday work life. The stress of handling difficult people and difficult situations can create a lack of productivity, poor attitude, and reluctance to come to work.

This practical session enables managers to practice this art in a safe environment supported by robust feedback models. Managers return able to sit down and deal with the “elephant in the room”, with confidence and power.

This course will help learners to:

:

• Use a feedback model which brings about sustained change in others
• Adapt their style for the situation and individual
• Lead in a consistent and authentic way

Want this course tailored to meet your exact needs?

Contact us for a bespoke detailed course outline, or to arrange a no obligation meeting.