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For many organisations – in the private and public sectors – outsourcing of their non-core activities to third party suppliers has become an integral part of their strategy. Of course, this is not new, but the trend towards outsourcing has gained pace in the last 10 years or so, and looks set to continue. Historically the outsourcing of IT service provision and development has been the most visible area, but increasingly other business processes and knowledge functions are being outsourced.
The procurement/sourcing function has developed processes and skills to ensure that business critical suppliers are selected using a range of engagement models, with robust governance procedures.
However, many organisations find that the outsource dream is not always the reality; in fact some reports suggest that over 50% of organisations are dissatisfied with the experience. Outsourcing has powerful, compelling drivers and a lot of science goes into the supplier selection. So, what’s the problem?
From our experience, not enough time and resource is invested in developing the managers in the organisation who have to manage the suppliers once they have been engaged. Managing an in house team is very different to managing a supplier; managing an offshore relationship, where the deliverers are on the other side of the planet raises additional challenges; managing a managed service means not managing activities but managing outcomes. It is often assumed that a manager used to managing in a “traditional” environment can just take on board these new challenges. Not true!
And this is where we come in. Working with subject matter experts we have developed a suite of training modules focused on the needs of managers whose job involves the management of supplier relationships and performance. We use these modules as the basis for designing bespoke training in which the core skills are integrated with the sourcing strategies, processes and supplier lifecycle templates that have currency with our clients – to ensure relevance, focus and alignment to the business. As each programme is specifically designed, there is no standard agenda, but the modules below show some of the areas we cover:
The supplier lifecycle
Engaging – process
Engaging – relationship
Leading/managing styles with suppliers
Managing scope change/ fluid business requirements
Managing conflicts and disputes
Keeping the supplier focused
Supplier re-engagement or exit
Managing suppliers remotely
Managing different supplier cultures
The representational role between supplier and the business
All courses are interactive and workshop based, with participants having the opportunity to discuss live supplier issues and devise supplier strategies. Courses can be arranged on a modular basis, depending on the scope and duration of the training required.
Very good course. Very interactive and lots of fun. The trainer was very enthusiastic and made the subject more interesting than I expected! P.Sidebottom, AstraZeneca
Anyone can attend this course.
If this course could help you please contact us. Our team can help evaluate your exact requirements! Call us on +44 (0)20 7549 8620 or send us a quick email below.